Last updated on 22 March 2021
Thank you for choosing to avail our services!
The Site is hosted in AWS EU West 1. It is important that you read this Policy in full, so that you are fully aware of how and why we are using your data. If there are any terms in this Policy that you do not agree with, please discontinue use of our Services immediately.
From time to time, we may revise, amend or supplement this Policy to reflect necessary changes in law, our personal data collection and usage practices, the features of our Services or Sites, or certain advances in technology. If any material changes are made to this Policy, the changes may be prominently posted on the relevant or affected Sites. However, this is not obligatory for us; the onus is on you to occasionally familiarize yourself with the contents of this Policy, for your own information; and particularly to do so every time you access our Sites or make use of our Services.
Changes to this Policy are effective when they are published.
Users’ data collected and processed through, the United Arab Emirates (UAE), the European Union (EU) and/or European Economic Areas (EEA), or the United Kingdom (UK) is done so in accordance with the relevant principles, including: lawfulness, fairness and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality (security) and accountability; with all relevant laws and regulations considered; and however applicable.
You provide consent to your personal data (whether provided directly by you, whether collected by us, or received by us from third parties or otherwise) being processed to satisfy all legal obligations arising from any contracts entered into/ with/ involving you or to deliver any services to you; or to take steps at your request prior to entering into a contract with you; or for our legitimate interests to protect our property, rights or safety of either the Company, its users, customers, clients, other persons or other entities.
The specific data points which we collect, the method by which we collect such data, the purposes for which we collect such data, how we share such data, and how long we retain such data is explained individually, specifically for your specific, informed and unambiguous consent below in this Policy.
The information you provide, or which we obtain from other sources will be used by us, in accordance with this Policy, read in conjunction with our other policies and the applicable laws, and the General Data Protection Regulation (GDPR).
The table below specifies which data points we collect, by what method and for what purposes.
Agent View collects personal information for the purposes of:
Agent View collects personal information for the purposes of:
Agent View collects personal information for the purposes of:
You undertake that all personal information provided to us by you is true, complete and accurate and you must notify us of any changes to such personal information.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
www.agent-view.com will not pass any debit/credit card details to third parties.
We do not collect data about actual or alleged criminal offences.
We may also create, process, collect, use and share aggregated, anonymised or de-identified data such as statistical or demographic data for any purpose which may be derived from your personal data. We may use this data to comply with legal or regulatory obligations.
We may share your data with members of our group, service providers and our key partners. Some of these third parties may be in a jurisdiction outside the laws as stated in this Policy, in which case we will take all necessary steps to ensure that your personal information is treated securely and that such transfers are permitted under the applicable data protection laws.
If you fail, neglect and/ or refuse to, or are unable to provide us any personal information which we necessarily need to provide you with the Services or which we need to collect by law, we may not be able to perform the Services. In this case, we have the right to discontinue the Services and/or may close your Account or disapprove your Service request. In such a situation, we will notify you of our inability to provide you the Service at the earliest.
We do not knowingly collect data from, or market to, children below the legal age as established under their relevant domestic laws, but in no event from children below the age of 18 years. By using the Sites, you represent that you are at least 18 years. If we learn that personal information from users who are less than 18 years of age has been collected, we will deactivate the Account and take reasonable measures to promptly delete such data from our records.
We may collect and process some of your personal information without your knowledge or consent; and only where this is required or permitted by law. We may be compelled to surrender your personal information to legal authorities without your express consent, if presented with a court order or similar legal or administrative order, or as required or permitted by the laws, rules and regulations of any nation, state or other applicable jurisdiction.
We provided you with choices regarding the personal data we use, particularly concerning any market research and/or subsequent marketing, advertising and promotion. Towards this, we have established these personal information control mechanisms:
We may have to share your personal information with a selected and trusted group of third party/parties to fulfil our obligations under our contract with you, to meet government, regulatory and law enforcement requests, and to continue providing you with the Services. We will only disclose your personal information to third party service providers under strict terms of confidentiality. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
We may have to share or transfer your personal information in the specific circumstances listed below:
We specifically recommend that you, as the user (under this Policy) visit, familiarize, understand the below entity policies, as they are our partners in providing services under the facilities to you, however even if not done as mandated herein, you undertake that you as the user accept that through the application for the creation of an Account, you accept their terms and conditions, their individual privacy policies, cookies policies, , as third-party service providers to us. While not a closed, comprehensive, or exhaustive list these are our third-party vendors:
If you are a citizen of the EU, then you have these rights under the GDPR:
Right to be informed: This means you have a right to know:
Right of access: This is your right to see what personal information is held about you by us. Particularly you have the right to:
Right to rectification: This is your right to have your personal information corrected, rectified or amended, if what is held by us or a third party onboarded by us is incorrect/ inaccurate in some way.
Right to erasure: This is your right, under certain circumstances to ask for your personal information to be deleted. This would apply if your personal information is no longer required for the purposes it was collected for, or your consent for the processing of that data has been expressly withdrawn, or where your personal information has been unlawfully processed. Once deleted all your personal data will be removed from our systems and will not be recoverable.
Right to restrict processing: This is your right to ask for a temporary halt or pause in processing your personal data, such as in the case where a dispute or legal case must be concluded, or the data is being corrected.
Right to data portability: This is your right to ask for your personal information supplied directly to us, which we have processed pursuant to your consent, under a contract, or by automated means, to be provided to you in a structured, commonly used, and machine-readable or electronic format.
Right to object: This is your right to object to the further processing of your personal information which is inconsistent with the primary purpose for which it was collected, which includes profiling, automation and direct marketing.
Rights in relation to automated decision making and profiling: This is your right not to be subject to a decision based solely on automated processing.
Right to lodge a complaint with the supervisory authority: You have the right to lodge a complaint with the supervisory authority of the member state in which you are habitually resident, or with the supervisory authority of the member state in which you work or in which your rights under the GDPR have been infringed if you believe such infringement has taken place.
Automated decisions: You may contest any automated decision by us, which has been made about you and where this has a legal or similar significant effect and ask for it to be reconsidered.
We aim to respond to all legitimate requests without undue delay and within two (2) calendar months of receipt of any request from you. Occasionally it may take us longer than two (2) calendar months, if your request is particularly complex, or if you have made duplicated or numerous requests. In this case, we will notify you of receipt of such request(s) and keep you updated as to the status of progress concerning such request(s).
If you wish to exercise any of the rights set out above, please contact us at firstname.lastname@example.org. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This security measure is to ensure that your personal information is not disclosed to any person who has no right to receive it.
Whenever possible, you can update your personal information, subject to verification by us. If you wish for us to update your personal information, please contact us at email@example.com to make the required changes. We will retain your personal information for as long as your Account has not been closed or as may be needed to provide you access to your Account and/ or Services, and in compliance with the law.
We retain information on your behalf, including customer data, transactional data and other session data, linked to your Service usage or Account; and all access or use of the Services.
We adhere to all applicable legislative provisions and data protection laws of each jurisdiction we operate in. Should any further information be required, please contact us at firstname.lastname@example.org.
Your personal information will be stored, retained, and processed for no period longer than as required by us for the purposes it was collected for, for the purposes of availing the Services, and for meeting any legal, accounting, reporting, government, regulatory or law enforcement requirements. Unless required for any of the purposes specified above, we will delete personal information related to closed Accounts every twelve (12) calendar months.
To determine the appropriate retention period for your personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your personal information is stored and transferred in compliance with the applicable legislation or regulations of every jurisdiction in which we operate.
We store and process your personal information in data centers within AWS EU West 1, wherever we have our premises, wherefrom we provide Services or where our third-party service providers are located.
If you are based in the UK, the EU or the EEA, any storage, processing and transfer of your data outside these territories will adhere to the relevant legal requirements, particularly the GDPR, as and however applicable and/or required.
Many of our external third-party service providers may also be based outside of the UK, EU, or EEA, so their processing, storage and transfer of your personal information will involve the transfer to and from and storage of data outside such. We reiterate that by using our Services you accept the terms of their individual privacy policies, cookies policies, as well as terms and conditions.
Some of the international organisations and countries to which your personal information may be transferred do not benefit from an appropriate data protection regulatory framework. For such international organisations and countries, we shall transfer your personal information, only upon ensuring that a suitable degree of protection is afforded to it through the implementation of the necessary safeguards, such as an adequacy decision by the relevant authority, adequate binding corporate rules or through the inclusion of standard contractual clauses in our agreements with such organisations and countries. We shall notify you with regards to the specific safeguard we shall adopt in transferring your personal information to such an international organisation and/or country if you must require such data.
In respect of GDPR compliance (if applicable): we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of Personal Data to third countries.
Please contact us at email@example.com if you want further information on the specific mechanism used by us when transferring your personal information.
We have appointed a Data Privacy Officer (DPO), who is responsible for overseeing any data-related matters, to address any questions in relation to personal information and this Policy. If you have any questions in relation to your personal information and/or this Policy, including requests to exercise your rights related to personal information, please contact us via email on firstname.lastname@example.org.
If you are based in the UK, EU or the EEA region, then you have the right to make a complaint at any time to a supervisory or regulatory authority, in particular within the UK, or a member state in the EU or EEA where you are habitually resident, where we may be based (if applicable), or where an alleged infringement of any data protection law has taken place. However, we would appreciate the opportunity to address your concerns before you approach any such authority. Please contact us in the first instance so that we may try to resolve your complaint swiftly and satisfactorily. Please contact us via email on email@example.com
If you wish to close your Account, please contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our Terms available at https://www.agent-view.com/terms.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use industry-standard technical mechanisms and ensure that our affiliates or vendor entities use data encryption technology while implementing restrictions related to the storage of and the ability to access your personal information.
Our facilities are scanned on a regular basis for security holes and known vulnerabilities, to best ensure its security.
Your personal information is contained behind secured networks and is only accessible by a limited number of individuals who have special access rights to such systems and are required to keep the information confidential.
Please note that no transmission over the Internet or any method of electronic storage can be guaranteed to be absolutely 100% secure, however, our best endeavours will be made to secure data and the ability to access your personal information.
Without prejudice to our efforts on protection of your data, nothing contained in this Policy constitutes a warranty of security of the facilities, and you agree to transmit data at your own risk.
Please note, that we do not guarantee that your data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Please, always check that any website on which you are asked for financial or payment information in relation to our reservations or services is in fact legitimately owned or operated by us. The risk of impersonating hackers exists and should be taken into account when using our Sites and/or Services.
If you do receive any suspicious communication of any kind or request, do not provide your information and report it us by contacting our offices immediately at email@example.com. Please also immediately notify us at firstname.lastname@example.org if you become aware of any unauthorised access to or use of your Account.
Since we cannot guarantee against any loss, misuse, unauthorised acquisition, or alteration of your data, please accept that you play a vital role in protecting your own personal information, including the adoption of sufficient safety measures such as your choosing of an appropriate password of sufficient length and complexity and to not reveal this password to any third-parties.
Furthermore, we cannot ensure and do not warrant the security or confidentiality of data transmitted to us, or sent and received from us by Internet or wireless connection, including: email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us email@example.com.
Lastly, please note that should your personal information is breached, and the security of your rights be at high risk, we shall promptly and immediately communicate to you the nature of the breach which has taken place, the likely consequences of such a breach and shall describe thoroughly the measures we have implemented to address the breach and to mitigate any and all adverse effects to you and your rights. In the unlikely event of a breach occurring, please reach out to us at firstname.lastname@example.org for further information and for further advise on how to mitigate the potential adverse effects of such a breach.
We also aim to conduct all applicable security risk assessments to ensure the availability of risk mitigation controls, to better safeguard the integrity of User data.
In the case of abuse or breach of security, we are not responsible for any breach of security or for any actions of any third parties which receive the information illegally.
We will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.
If you choose to restrict the collection or use of your confidential and personal information, please elect the option stated as “Do Not Proceed & Exit Our Website”.
If you have any questions about our Policy as outlined above, or if you have any complaints, please contact us email@example.com.
If you have any queries or issues pertaining to your information or our Policy or personal information, then please do write to us at any time by emailing us via firstname.lastname@example.org.